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  • Gold
    $1,277.70
    -1.90
  • Silver
    $17.02
    -0.07
  • Platinum
    $923.50
    -3.30
  • Palladium
    $978.50
    1.65

FAQ

Monument Metals is dedicated to your satisfaction as a customer. If you have any questions or concerns regarding an existing or potential order, we can be reached via email at support@monumentmetals.com and by phone at 800-974-3121.

In addition, below is a list of commonly asked questions regarding buying from Monument Metals.

 

General Questions

 

How do I buy from Monument Metals?

The fastest and most efficient way to buy from Monument Metals is via our website: www.monumentmetals.com. However, if you need any assistance placing your order or simply want to place your order over the phone, you are welcome to contact us at 800-974-3121.

 

Who can buy from Monument Metals?

We are happy to service the needs of collectors, investors, accumulators, financial planners, brokerage houses, banks, dealers, speculators, and wholesalers.

 

Do you have a minimum order?

There is no minimum order size. In addition, shipping is FREE on all orders of $99 or more.

 

Do you have a maximum order?

We do not, but for security purposes, we must process orders in excess of $50,000 via phone. We may also require a deposit for orders of $50,000 or more.

 

Does it cost anything to open a Monument Metals account?

No; opening an account is free.

 

Can I cancel my order?

Once we have confirmed an order, it cannot be canceled. We urge our clients to carefully review the details of their order and their overall financial situation before placing an order. If payment is not received for an order, you may be liable under our Market Loss Policy.

 

Can I change my order after it’s been confirmed?

Due to the highly automated nature of our fulfillment department, we cannot change orders after they have been confirmed.

 

Can I return items?

Monument Metals guarantees your satisfaction with any item we sell. In the unlikely event that a product fails to meet your expectations, please contact us at support@monumentmetals.com or by phone at 800-974-3121 within five (5) calendar days of receiving your order. We will do everything possible to resolve any issues you may have.

 

Shipping

 

Is there a fee for shipping and/or insurance?

We offer free insured shipping for all orders of $99 or more. Want to order less than $99? No problem; just $4.95 will be added to your order.

Need it fast? For certain orders, we offer the ability to expedite your shipment to overnight delivery service for a small additional fee.

 

Are shipments from Monument Metals insured?

Yes. Every package we send is covered in full by our private insurance policy.

 

How will my package be shipped?

Most of our orders are shipped via the U.S. Postal Service. We may also use Fedex or UPS depending on order size ($ amount and physical size/weight) and insurance factors. Regardless of shipping method, all items are shipped in a secure, nondescript and discrete manner for your security and ours.

 

When will my order ship?

Except for pre-orders, orders generally ship within one (1) business day of receiving cleared funds. However, our policy is that all orders will ship no later than 2-3 business days of receiving cleared funds unless otherwise noted on a listing. Please review our payment policy to see how your payment method affects how quickly your funds are considered cleared. 

 

What are pre-order items and when will they ship?

We allow customers to lock in pricing on items that we have on order and/or in transit to us. These items are marked “Pre-Order” with a projected shipping date. If you order contains a pre-order item, the entire shipment may be held until all items ordered are present and on-hand.

 

Where will my order ship from?

For security reasons and to better serve you, Monument Metals maintains inventory in multiple locations across the U.S. In order to fulfill your order as quickly as possible, we may decide to ship your order from one of our secure depository locations in Texas, California, Oklahoma, Delaware or Maryland.

 

How will I know my order has shipped?

You will be contacted with up to date tracking information by email when your package(s) ships.

 

Will I have to sign for my order when it arrives?

All shipments of $750 or more include signature confirmation and will require a signature for delivery.

 

Do you ship internationally?

Yes, for select orders over $1,000. If you are interested in placing an order for international shipment, please call us at or email us for a custom quote.

 

What happens if my order is lost or damaged in transit?

In the extremely rare occurrence that your shipment has not arrived and is considered lost, please contact us immediately so that we may begin the claims process. If your shipment is not recovered, your shipment is fully insured and you will receive a full reimbursement of the loss according to the specific shipper's insurance policy.  If there is an issue with your order such as missing or damaged coins/bars, you must contact us within 3 business days of the receipt of your shipment. Please retain your packing slip as it has necessary information for verification purposes.

 

Payment

 

What forms of payment do you accept?

We accept the following forms of payment:

Bank Wire
Clearing Time: Immediate upon receipt of wire.
Notes: Bank wires must be sent within one business day of order confirmation.

PayPal
Clearing Time: Immediate.

 

Credit Card
Clearing Time: One (1) Business Day

Personal Check, Cashier's Check, Certified Check, Money Order, Business Check, Bill Pay Check
Clearing Time: Five (5) Business Days
Notes: Checks must be mailed and postmarked within one business day of order confirmation and received by Monument Metals within five (5) business days following order confirmation.

 

Is there a discount for paying by check or wire?

Yes. We offer a 3.75% discount if you pay with bank wire, personal check, cashier's check, certified check, money order, business check or bill pay check. This price difference is displayed on all of our product pages and in the shopping cart when you check out.

 

What if my payment isn’t received within the applicable time period?

We reserve the right to cancel your order and you may be liable under our Market Loss Policy.

 

Returns & Satisfaction Guarantees

 

What if I'm not satisfied with my order?

If there are any issues with your order, please contact us at support@monumentmetals.com or at 800-974-3121. Your satisfaction is guaranteed and we will do everything possible to resolve the situation.

Do accept returns?

Due to the fluctuating market values of coins and bullion products, returns may not be available for all products. In some cases, we can offer exchanges. Please contact us at support@monumentmetals.com with any issues. We guarantee your satisfaction and will do everything possible to correct any issues that may arise.