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  • Gold
    $1,288.40
    2.40
  • Silver
    $17.03
    0.01
  • Platinum
    $980.70
    0.40
  • Palladium
    $933.80
    0.45

MonumentMetals.com Terms and Conditions

By using the website www.MonumentMetals.com and other services provided by Monument Metals LLC, including placing sales orders from Monument Metals, placing purchase orders to Monument Metals, you are agreeing to the following terms, including, without limitation, the terms available on this page. These terms apply to all orders, all sales, and all purchases, whether made through the website, by telephone or otherwise.

Buying from Monument Metals

Minimum or Maximum Sales Orders

There is no minimum sales order for domestic orders, regardless of payment method. There is also no maximum sales order. However, Monument Metals reserves the right to request a 10% deposit on sales orders deemed "significant" by Monument Metals in its sole discretion, before we will accept and confirm the sales order and lock in prices. Please call our customer service department at to determine if a deposit will apply to your order.

Sales Order Price Confirmations

When buying online from us, the price at which your sales order is submitted is the locked-in price. There are no added commissions or fees. The only additional charge Monument Metals adds is for shipping, handling, and insurance for orders under $99. You will receive a confirmation number for your order via email shortly after your order has been placed. Your sales order price is considered locked in for 5 business days following the placement of your order for orders under $10,000. For orders over $10,000, your price is considered locked in for 3 business days following the placement of your order. These are the time frames in which you must submit your payment to Monument Metals. You must ensure that your payment is dated within 24 hours of the time of your confirmed sale and received by Monument Metals within the time frame listed above to realize your locked in sale price.

Cancellation of Sales Orders

Once we have issued a sales order confirmation, all prices are locked in and there is a binding contract between us for your transaction and, as a result, any market risk for breach is transferred to you at the time the sales order is confirmed. You have no right to cancel your sales order(s). If you default in your performance of payment, shipment or any other act required in the time frames provided above, we may cancel your sales order(s). We reserve the right to cancel any sales order at any time and for any reason. Sales order cancellations will be subject to our Market Loss Policy plus a $25 cancellation fee.

Sales order cancellations will be confirmed, and you will be given a cancellation number. At that time, if any market loss to Monument Metals has occurred, it will be calculated and added to your $25 cancellation fee. If applicable, you agree you have full responsibility and liability to Monument Metals for any cancellation fees and/or market loss and you agree to remit immediately (upon notice) to Monument Metals good funds for the cancellation fee and/or market loss. No further orders by you may be permitted unless and until any market loss is paid in full. Any potential market gains on sales order cancellations shall remain the property of Monument Metals. Upon written confirmation by Monument Metals of your payment of the $25 cancellation fee plus the market loss, we will forgive further action against and your responsibility for any breach by you and all resulting damages owed to Monument Metals.

Changing Sales Orders

Sales orders cannot be changed, therefore we suggest you take the time before you submit your sales order to make sure that what you are requesting from Monument Metals is exactly what you want on your sales order.

Return Policy

We want you to be happy with your experience at MonumentMetals.com. If you have received products from us that you are not satisfied with, we may, but are not obligated to, provide you with and opportunity to exchange a product for an idential product in the event of damage or defect. If you wish to pursue an exchange, you must contact us within 5 calendar days of the receipt of your shipment. Exchanges of this type must be approved by our customer service department before any action is taken. Shipping charges are considered non refundable. Monument Metals reserves the right to accept or reject exchange requests at our discretion.

Sales Order Payment Conditions

Your sales order price is considered locked in for 5 business days following the placement of your order for orders under $10,000. For orders over $10,000, your price is considered locked in for 3 business days following the placement of your order. These are the time frames in which you must submit your payment to Monument Metals. You must ensure that your payment is dated within 24 hours of the time of your confirmed sale and received by Monument Metals within the time frame listed above to realize your locked in sale price. If you do not adhere to these conditions, you are considered in default and Monument Metals reserves the right to: accept your payment, refuse payment and cancel your sales order, close your account, or prohibit you from placing any future sales or purchases with Monument Metals.

If you default and your payment is not received in the time frame allotted, you will be liable for any market loss incurred per our Market Loss Policy.

 

Payment

Payment instructions will be issued online on the final page of your order and again by email after you have placed your order. Payment must be dated within 24 hours of your order date. If you default and do not meet these conditions, Monument Metals reserves the right to cancel your sales order. We reserve the right to refuse or cancel any order at any time, including if it is deemed questionable or of significant risk to Monument Metals. In such case, you waive any right to any claim or actual damages of any kind or nature whatsoever.

Payment Methods

Depending on the order amount, you may pay for your order using some or all of the following payment methods: credit card, certified check, cashier's check, personal check, PayPal, and money order. Credit card orders are reviewed on an order by order basis for your own protection. At Monument Metals sole discretion, your credit card order may be subject to additional documentation or screening and are subject to our approval, in our sole discretion. Monument Metals has the right to refuse any credit card payment it deems suspicious, questionable or of significant risk.

Cash Discounted Payment Methods

If you choose to pay via certified check, cashier's check, personal check, or money order, we offer a 3.75% cash discount off of our list prices. The pricing shown for each product on the website are list prices which already reflect the 3.75% cash discount. The prices are higher if you choose to pay via credit card or PayPal. All prices will be prominently displayed on product pages as well as during the checkout process.

Cleared Funds

Orders will only ship when Monument Metals is in possession of cleared funds for your order. Each payment method has a different time frame in which they are considered cleared. Certified check, cashier's check, and personal check payments are held for a full 5 business days after deposit before the funds are considered cleared. Credit card, PayPal and bank wire payments are considered cleared the same business day we receive the payment.

Credit Card Orders

We may accept, but are not obligated to accept, credit card payments for orders. There is inherent risk in accepting credit card orders, and as a result we review them on an order by order basis. We will only ship to the billing address associated with your credit card. This is for your protection and exceptions will not be made to this policy. Please make sure that your ship to address matches your billing address before you place your order. If you wish to place an order and ship to a different address, simply select a different payment method at checkout. Monument Metals has the right to refuse any credit card payment it deems suspicious, questionable or of significant risk.

Online Bill Pay

Many banks offer a service called Bill Pay. These payments will be treated as personal checks and will take a full 5 business days to clear after deposit.

 

Shipping

Domestic Shipping, Handling and Insurance Charges

There will be a charge of $4.95 for shipping, handling and insurance for orders under $99. Shipping, handling and insurance will be free for all orders of $99 or more.

Insurance

All Monument Metals shipments will be fully insured for the sale value of the enclosed product purchased from Monument Metals, subject to the following limitations. Your package is fully insured until it is signed for at its destination. If your package is lost or stolen, you must notify us immediately so that we may begin the claims process. Neither we, nor our insurance company, accepts responsibility if you have left instructions with any carrier or delivery service to leave packages for you without the need of your signature or if you instruct the carrier to leave the package with someone else, such as a neighbor or drop-off location. If your shipment is not recovered, your shipment is fully insured and you will receive a full reimbursement of the loss according to the specific shipper's insurance policy. You agree to fully cooperate with us in any investigation or claim process and to take every resonable action requested of you in the process. Failure to cooperate could jeopardize coverage that may be provided to you.

Back Order

Under certain market conditions, supply and demand problems can occur in the precious metals business. Should this happen, we reserve the right to delay delivery of your order up to 28 calendar days from your expected shipping date. Your price will remain locked in for this time period, regardless of market conditions, provided you did not default in any part of your completed transaction. If, in the unlikely event that the order cannot be filled within the 28 day calendar period, you will be issued a full refund provided you did not default in any part of the completed transaction during that time.

 

Market Loss Policy

When you buy from Monument Metals you have a binding contract with us. Your transaction price is locked in and any market risk is transferred to you. If you default in your ability to present payment in the time frames allotted, we reserve the right to cancel your sales order. If your sales order is cancelled, you agree that you maintain full responsiblity and liability to Monument Metals for any market loss incurred by Monument Metals, in addition to a cancellation fee of $25. You also agree that you have full responsibility and liability for any and all fees and costs assiciated with Monument Metals efforts in collecting from you. Any and all market gains on sales orders shall remain the property of Monument Metals. In addition, we reserve the right to cancel any sales order at any time for any reason. Any and all future orders will be held until all outstanding market loss and cancellation fee balances are paid in full.

When you sell to Monument Metals you have a binding contract with us. Your transaction price is locked in and any market risk is transferred to you. If you default in your ability to ship the agreed upon quantity and quality in the time frames allotted, we reserve the right to cancel your purchase order. If your purchase order is cancelled, you agree that you maintain full responsiblity and liability to Monument Metals for any market loss incurred by Monument Metals, in addition to a cancellation fee of $25. You also agree that you have full responsibility and liability for any and all fees and costs assiciated with Monument Metals efforts in collecting from you. Any and all market gains on purchase orders shall remain the property of Monument Metals. In addition, we reserve the right to cancel any sales order at any time for any reason.

 

Orders are Binding Agreements

By placing an order with Monument Metals, you are entering into a binding agreement. You agree to lock in the prices and quantities listed above. Failure to pay for an order with Monument Metals may result in liability under our Market Loss Policy. If you are paying by paper check, payment must be mailed within one (1) business day and received by Monument Metals within five (5) business days. Bank wire payments must be sent and received within one (1) business day. We recommend sending checks via USPS Priority Mail, FedEx or UPS to ensure timely delivery. In the event that a payment is not sent and received within these timeframes, Monument Metals reserves the right to cancel your order and hold you responsible for any market loss incurred. Any market gain realized on an unpaid and/or cancelled order shall remain the property of Monument Metals.

 

Price Errors, Site Outages

It is always our goal to provide up to date and accurate pricing to you. However, in the event of a pricing or typographical error (e.g. products priced below melt value or at a fraction of their fair market value), data feed outage or site failure, Monument Metals reserves the right to cancel affected orders. While Monument Metals strives to maintain 100% price accuracy, the company shall not be liable for price errors that are obviously incorrect. Prices and availability are subject to change without notice.

 

Communications with You

The email address you provide for order processing may be used to send you information and updates pertaining to your order. In addition, it may be used to send occasional company news, updates, related products, new releases, etc. By placing an order with Monument Metals, you consent to the addition of your email address to our marketing distribution list. However, if at any time you would like to unsubscribe from receiving future emails, you may remove yourself from this list. We include detailed unsubscribe instructions at the bottom of each newsletter or marketing email but retain your email to communicate to you on your order, its tracking number, and delivery information.

 

Security

Monument Metals believes the security of your information is of the highest priority. Our SSL (Secure Socket Layer) encryption provides protection against the loss, misuse or alteration of your information. As long as you use a SSL compliant browser (Microsoft Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox or Apple Safari) you will be able to conduct fully protected transactions through our SSL encryption. This includes all personal information, including name, address, phone number and credit card number. Please see our Privacy Policy for more information.